I represent businesses and consumers in a variety of legal issues. One of the things I've talked to a greater number of individuals about is the recent storm-related damage. A large number of consumers asked what they can do about their damaged vehicles, and sometimes their homes.
One of the best protections for your vehicles and homes is "comprehensive insurance" coverage. On vehicles, this means having liability coverage, collision coverage, gap insurance, uninsured/underinsured motorist coverage, and medical payments coverage. For your home, "comprehensive insurance" means having your home insured for replacement value, plus 10%. If you're renting, this means renter's insurance.
Hopefully, without too much haggling, any work that does need to get done when disaster hits, will.
Consumers and businesses need to be aware of two important memos produced by the Oklahoma Insurance Department, when it comes to insurance claims.
The first advisory bulletin discusses the cancellation of policies because of weather-related claims. The important thing to remember is that your insurance carrier cannot cancel your policy or increase your premium, if you filed your first weather-related damage claim. The caveat is that your policy must be in effect for at least 45 days prior to the claim.
The second advisory bulletin was sent to roofing contractors and insurance carriers as a cautionary warning. Unless your contractor has a license as a "public adjuster," they cannot negotiate directly with your insurance company for coverage. In other words, you must be present at each negotiation, or for each conversation. The Insurance Department states:
As a general rule, to avoid disciplinary action, roofing contractors should act only as contractors and stay out of claim negotiation, participating in the claim process and advertising as “claim specialists”.
The Insurance Department advises that the roofing contractor might request that they perform any of the following types of jobs: (1) request that "you enter into a contract for services authorizing the contractor to negotiate or effect the settlement of a claim for a fee or compensation"; (2) advocate on behalf of the insured or offer assistance to the insured to prepare, file or complete the insurance claim; and/or (3) advertise or solicit for employment as an adjuster of such claims.
Ultimately, the Insurance Department reminds roofing contractors and insurance providers that "a roofing contractor can not be a licensed public adjuster except in the county the contractor has its principal place of business in or in municipalities of less than 6,000 persons."
I don't believe that any of the roofing companies I deal with and represent, have intentions of deceiving customers or performing any of the described illegal acts. What I believe is that some companies blur the line through their advocacy work on behalf of their customers. This is an important factor for all contractors to be aware of and avoid liability.
If you're a contractor who would like to discuss your business processes, or you're a consumer who believes you were harmed by a contractor's inappropriate actions, please contact me to discuss your options. You can call me at (405) 748-0318 or email me at .